1. Agreement
These Terms of Service govern access to and use of the website and software services provided by VeyraOps LLC, a limited liability company registered in the State of Illinois, United States ("VeyraOps", "we", "us"). By accessing the website or using the service, you agree to these terms. If you do not agree, do not use the service.
Where VeyraOps and a customer have signed a separate written agreement, that agreement governs and prevails over these terms to the extent of any conflict.
2. The service
VeyraOps provides software that helps service businesses receive, organize, and respond to customer inquiries across messaging and voice channels, schedule appointments, and collect appointment deposits. The service is provided to the business. VeyraOps is not the provider of the services the business itself offers to its own customers.
3. Eligibility and accounts
The service is intended for business use by persons who are at least 18 years old and able to enter into a binding contract. You are responsible for the accuracy of the information you provide, for keeping account credentials confidential, and for activity that occurs under your account.
4. Customer responsibilities
If you use VeyraOps to communicate with your own customers, you are responsible for:
- obtaining and maintaining any consent required before messages are sent, and keeping records of it;
- honoring opt-out requests and complying with applicable communications, privacy, and consumer-protection laws;
- the accuracy of the business information you provide for regulatory registration;
- the content of messages you send or configure the service to send;
- the services, pricing, appointments, and refunds you offer to your own customers.
5. Acceptable use
You may not use the service to send unlawful, deceptive, harassing, or unsolicited messages; to send content prohibited by our telecommunications providers or by mobile carriers; to attempt unauthorized access to the service or to other users' data; or to interfere with the operation or security of the service.
We may suspend access to a channel or account where we reasonably believe continued use would breach applicable law, carrier rules, or these terms.
6. Third-party services
The service depends on third-party providers, including telecommunications, payment, hosting, and artificial-intelligence providers. Their availability, rules, and pricing are outside our control, and their own terms may apply to your use of those components.
7. Payments and deposits
Payment processing is provided by a third-party payment processor. The handling and settlement of funds depends on the payment configuration agreed with the participating business. Refunds, cancellations, and no-show policies are set and administered by that business.
Fees for the service, if any, are as agreed in writing between VeyraOps and the customer.
8. Automated and AI-generated content
Parts of the service generate message drafts and replies automatically. Automated output can contain errors. The business remains responsible for reviewing and for the messages sent from its account, and should not rely on automated output as professional advice.
9. Availability
We aim to keep the service available but do not guarantee uninterrupted or error-free operation. The service may be unavailable during maintenance, third-party outages, or events outside our control.
10. Intellectual property
VeyraOps retains all rights in the service, its software, and its brand. You retain rights in the content and data you provide, and grant us the limited rights needed to operate and support the service for you.
11. Disclaimer and limitation of liability
To the extent permitted by law, the service is provided "as is" without warranties of any kind. To the extent permitted by law, VeyraOps is not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Nothing in these terms excludes liability that cannot be excluded under applicable law.
12. Termination
Either party may stop using or providing the service in accordance with any separate written agreement. We may suspend or terminate access where these terms are breached. Provisions that by their nature should survive termination will survive.
13. Governing law
These terms are governed by the laws of the State of Illinois, United States, without regard to its conflict-of-laws rules. The courts located in DuPage County, Illinois, or the federal courts serving that district, will have jurisdiction, subject to any mandatory rights you may have under the law of your place of residence.
14. SMS messaging terms
VeyraOps provides messaging technology that participating service businesses may use to send appointment-related and customer-care text messages. The participating business identified in the message is the sender of those communications.
Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe. After a valid opt-out request, one final confirmation message may be sent to confirm that the opt-out has been processed. No further automated messages will be sent unless the recipient subsequently provides valid consent again.
For support, contact admin@veyraops.com. Mobile carriers are not liable for delayed or undelivered messages. See our Privacy Policy.
15. Changes
We may update these terms from time to time. We will post the revised terms and update the date above. Where required by law or by a separate agreement, we will provide additional notice before material changes take effect.
16. Contact
VeyraOps LLC
10 Woodland Court B1
Lombard, Illinois 60148, United States
admin@veyraops.com